Spa Policies

Appointments and Cancellation Policy:

To secure your appointment, we recommend booking as far in advance as possible to ensure that we can accommodate your requested date and time. To provide the highest level of service to all of our clients, we ask that you arrive 10 minutes early to your appointment in order to fill out any necessary paperwork and discuss any questions you may have with your technician.

In the event that you are unable to make your appointment, we ask that you please cancel within 24 hours of the appointment time. If you are unable to keep your appointment and do not cancel, a $25 no-show fee will be required before rebooking. A 50% deposit is required for services over $150. Please note that we will do our best to accommodate each and every guest, however, in the event you are over 15 minutes late to your appointment time, the service may need to be rescheduled.

These policies are in place so that we are able to dedicate the highest level of care and attention to each and every guest. By booking your appointment with us, you agree to these guidelines.

Returns and Exchanges:

Unopened products with accompanying receipt can be returned for shop credit or exchanged for another product within 14 days of purchase. Products without accompanying receipt or products that have been opened/used cannot be returned or exchanged.

Age Requirements:

Guests under the age of 18 must have parental consent to receive treatments.

Payment Methods:

We accept cash, Visa, MasterCard, American Express, and Discover cards. Gratuity is accepted and appreciated.

Thank you for your cooperation. We look forward to serving you.

The Hamill House Team

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